Klarnas Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by the merchant and instalments

Qualify for Pay in 3.

You must be 18 years or overYou must hold:A Valid mobile number and email addressA UK residential addressA UK bank account with good credit historyA credit/debit card to be valid for 60 days from purchase date*The minimum spend is £25

How to use it

Find something you want to buy from our store*. Add it to your basket and head to the checkout.Make sure you have sufficient funds available on your credit or debit card for the first payment at the time of orderingSelect 'Pay in 3' at the checkoutPlace your order and this will be dispatched as normalPay in 3 equal payments. The first payment will be taken when you place the order, the second will be taken 30 days later & the third 60 days from the date that the order was made.

Our warehouse aims to process and dispatch orders as soon as possible, so we can't always make any changes to the shipping address. 

However, if your order has not been dispatched, please get in touch as soon as possible with the correct address and we'll try our best to get the address changed for you. Please note we cannot guarantee the address will be amended. 

If your order has been dispatched, we cannot make any changes to the shipping address until it arrives back at our warehouse. Your order will be returned to us after an attempted delivery, at this point we will then be able to arrange for it to be reshipped to the correct address.

If there was an error, you may have to pay an additional shipping charge to have this reshipped out to you. 

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order and obtain a full refund. This is only possible if your order is still processing and has not been dispatched.

All order cancellations must be sent to us via e-mail quoting your name and order number. We can then cancel your order and refund you. If however your order has been dispatched you will need to return the order to us at your own expense.

If we are able to refund your order in time please allow up to 5 working days for the funds to return to your account.

We try to dispatch your orders as fast as possible at our warehouse meaning once an order is placed its extremely rare we can catch it fast enough to amend it.

This means we cannot remove items, change items, add items or combine orders.

The sooner you contact us the more likely we can cancel or amend your order.

If we are unable to stop your order for amending you will need to return any unwanted goods at your own expense for a refund or exchange or place an additional order for anything you forgot to add. 

From time to time we offer discount codes or promotions, these may be communicated via our email newsletters or on our various social media accounts.

Only one discount code can be used per order, and can't be used in conjunction with any other offer.

Please note we are unable to add any items to your order once this has been placed, so please check you've met the conditions of the promotion before you checkout.

We currently trade in GBPon our UK and EU store.

If you have received an incorrect item please contact us using the contact form or directly at ask@flogolife.com.

Please provide the following information.

- Order reference

- Item name/sku ordered but not received 

- Item name/sku received incorrectly  

We will ensure this gets rectified as soon as possible. 

The items in your order are scanned several times before the final packing and dispatch process so this is very rare and we may be able to identify exactly why this has happened with further information from you. 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not, for any reason, authorise payment then you will be notified of this immediately at the checkout.

A common reason for orders being declined is due to the billing address details being entered incorrectly. Please ensure that in the 'billing address' section, the address to which your bank statements are sent is entered. 

If you continue to have card issues please contact your issuer to investigate it further. 

Your parcel will be dispatched from our UK warehouse within 2-3 working days of placing your order.

STANDARD TRACKED SHIPPING (UK Mainland only) £4.95

Shipped by Royal Mail on a 1-2 working day tracked delivery service.

NEXT DAY EXPRESS TRACKED SHIPPING (UK Mainland only) £9.95

Shipped by DPD on a next working day tracked service. (Order by 3pm Mon-Thurs)

FREE SHIPPING ON ALL ORDERS OVER £50.00

Your parcel will be dispatched from our UK warehouse within 2-3 working days of placing your order.  

STANDARD DELIVERY £5.95
Shipped by DPD on a tracked 3-5 working day service.

FREE TRACKED EUROPEAN DELIVERY ON ALL ORDERS OVER £50.00
Shipped by DPD on a tracked 3-5 working day service.

Once your order is collected from our warehouse and scanned by the carrier your tracking link will become live. 

If your order shipping has exceeded the estimated timeframe given at checkout we advise that you wait an additional 5 working days for all orders outside of the UK ahead of contacting us. We are still experiencing delays to some destinations due to COVID-19.

If you require our assistance with your order please contact us at ask@flogolife.com

COUNTRIES WITHIN THE EUROPEAN UNION

As the UK has now left the European Union (EU), orders to countries within the EU will now need to go through customs.

Your order will be shipped from our warehouse here in the UK. All packages imported to your country may be subject to customs, taxes or other fees. You are responsible for all applicable customs, duties, taxes and fees charged by your government. 

Flogo offers 30 days to return your goods from the date you receive them.

Send your unwanted items back to our warehouse using a courier of your choice via a tracked service. Ensure all goods are returned as new, unworn and with tags. Don't forget to keep hold of your proof of postage receipt.

Once your return arrives at our warehouse we'll begin to process it as soon as possible. Please allow up to 5 working days for us to process your return. We will issue a refund and the funds will return to your account or gift card.

Our returns address is:

Flogo Returns Department, 26 The Landgate, Rye, East Sussex, TN31 7LJ, UK.

UK Returns

Depending on the service used to return your item(s), it can take up to 5 working days (excluding weekends & public holidays) to be delivered to our returns team. We try to process all returns within 5 working days of receiving them at our warehouse. 

We'll notify you by email once the refund has been processed. After we have issued your refund, please allow up to 5 working days for the amount owed to reach your account. 

International Returns 

Depending on the service used to return your item(s), it can take between 7 - 18 days (excluding weekends & public holidays) to be delivered and processed by our returns team, we will notify you by email once this has been processed.  

Please remember to keep hold of your proof of postage receipt, incase your return goes missing on its way back to us. 

If you do have any concerns, please get in touch at ask@flogolife.com

If you need any help at all, drop us an email to ask@flogolife.com and one of the team will get back to you!

Our customer service team are available between Monday to Friday, 9:00am to 4:30pm GMT. We are not available during UK public holidays.

Please allow up to 2 working days for a response to your query, especially during busy periods such as sales and new product launches.

If you are interested in stocking Flogo goods please email ask@flogolife.com with your store details, link and in brief what items your interested in. We will get back to you as soon as we can.